Below is a list of all the service standards, leaflets and documents reflecting what our residents can expect from us, and the rights residents have in relation to different situations they may encounter at FYMCA. This includes the capacity to make formal complaints, the form for which can also be found below. All these documents are important, as they give our residents and potential residents the confidence to know that we provide a safe haven where they are respected, involved and supported to attain independence.
Resident Involvement Service Standard
Access to Accommodation Leaflet
Access to Accommodation Service Standard
Anti-Social Behaviour Service Standard
Harassment & Hate Crime Leaflet
Harassment & Hate Crime Service standard
Rent Arrears Management Leaflet
 of justgiving logo.jpg)
