We need your feedback on our services - so that we can put things right when there's a problem, and can learn how to improve what we do and the way we do it.

Whether it's a complaint, a suggestion or a compliment, we will use your feedback to help us continuously improve our services.

If you would like to make a complaint, please speak in person at the residents reception or to any other member of Forest YMCA staff. Alternatively, you can contact us by calling 020 8509 4601 or emailing shamain@forestymca.org.uk.